Getting Started At Evergreen Orthopedic Physical Therapy

When calling to schedule your first appointment, it is helpful if you have the following information available:

• Type of injury
• The name of the referring physician
• Your insurance card

If you require specific days or times, or would like to request a specific therapist, please notify our front desk staff at this time.

For Your First Appointment

• You may download our New Patient Forms and fill them out prior to your appointment. Plan to arrive ten minutes early to complete your paperwork.
• Please bring the physical or occupational therapy referral from your doctor (also known as a therapy prescription), your current insurance card, a photo identification (for parents/guardians of minors), and a form of payment for any co-pays.
• If you are being treated for an on-the-job injury, we will also need the date of injury.
• You should plan to spend approximately one hour at each of your appointments.
• Please bring exercise clothing and athletic shoes to your appointment. Loose fitting clothes are helpful for the initial evaluation.

General Information & Clinic Policies

Scheduling

We understand that you lead a busy life; therefore, we will do our best when scheduling appointments to accommodate you. We recommend that you schedule additional follow up visits in advance in order to guarantee that you can get the appointment times that fit your schedule.

Cancellation & Reschedule Policy

We ask that you notify us with at least 24 hours notice if you are unable to keep your appointment. Please note that your initial visit will be for an evaluation, which is more time-intensive than the treatment sessions that follow it. While we will do our best to work with you, should you need to reschedule your first visit, it is likely that your subsequent visits will need to be rearranged as well.

Referrals

While therapists enjoy direct access in the state of Washington, meaning you can see a therapist without a referral from your physician, most insurance companies require that you have a referral in order for us to bill them for our services. Some insurance companies also require pre-authorization that may take up to 48 hours to complete.

Insurance

Please provide us with your current insurance information when you call to schedule your first appointment. Benefit information is specific to each provider, plan, and member. We will call to verify your coverage and benefits before you are seen. This information is provided as a courtesy and does not guarantee payment. We strongly recommend that you contact your insurance company to verify your outpatient therapy benefits.

If your insurance should change during the course of your treatment, please inform us as soon as you know. This will enable us to help you to determine if it changes your therapy coverage.

Please note that we are unable to bill a third party for your therapy expenses.

Children

Your time in therapy is important to your recovery. Therefore, we ask that you do not bring your children with you to your appointments as this distracts from the quality of care that you and our other patients receive.

For questions regarding a bill or statement please contact our billing office at (425) 283-5330.

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